Freshchat experienced a minor incident on July 22, 2026 affecting Freddy AI Agent, lasting 4h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Freddy AI Agent
Update timeline
- investigating Jul 22, 2026, 02:45 AM UTC
Users may experience conversations being transferred to a live agent due to bot timeout behavior. Our team is actively investigating the issue and working towards a resolution.
- investigating Jul 22, 2026, 04:45 AM UTC
Our engineering teams are actively working to mitigate the ongoing issue. We will continue to provide updates as more information becomes available.
- resolved Jul 22, 2026, 07:00 AM UTC
The issue has been resolved. We will continue to monitor it to ensure stability.