Freshchat experienced a major incident on August 4, 2026 affecting Freshchat Web App and Mobile SDK and 1 more component, lasting 12m. The incident has been resolved; the full update timeline is below.
Affected components
Freshchat Web AppMobile SDKWeb MessengerAPIChannels
Update timeline
- investigating Aug 04, 2026, 08:39 PM UTC
All contact related operations got failed & new conversation creation would have been affected. Our engineering team is working on it with high priority and we will keep you posted with further updates.
- resolved Aug 04, 2026, 08:51 PM UTC
Our engineering team has identified and fixed the issue and all services are back to normal