Freshchat experienced a major incident on July 19, 2026 affecting Channels and Channels and 1 more component, lasting 1h 43m. The incident has been resolved; the full update timeline is below.
Affected components
ChannelsChannelsChannelsChannelsChannels
Update timeline
- investigating Jul 19, 2026, 07:40 AM UTC
We experienced a service disruption affecting WhatsApp message delivery due to an issue with a third-party service provider. During the incident window, Agent and Bot messages sent through the WhatsApp channel may have experienced delays or failed to deliver. The third-party provider has since resolved the underlying issue, and message delivery has been fully restored. Our teams monitored the recovery to ensure services returned to normal operation.
- resolved Jul 19, 2026, 09:23 AM UTC