Freshcaller incident

Partial Outage due to our Third-Party Service

Major Resolved View vendor source →

Freshcaller experienced a major incident on January 20, 2025 affecting Sign in / Sign up and Integrations and 1 more component, lasting 1h 12m. The incident has been resolved; the full update timeline is below.

Started
Jan 20, 2025, 04:13 PM UTC
Resolved
Jan 20, 2025, 05:25 PM UTC
Duration
1h 12m
Detected by Pingoru
Jan 20, 2025, 04:13 PM UTC

Affected components

Sign in / Sign upIntegrationsCalls

Update timeline

  1. investigating Jan 20, 2025, 04:13 PM UTC

    We are currently experiencing issues related to our third-party provider, which is impacting the functionality of New Signup, Contacts and Conversations in Inbox. We are working closely with our Engineering team to resolve this issue. Further updates to follow.

  2. resolved Jan 20, 2025, 05:25 PM UTC

    Our third-party service provider has verified that all their services are now fully operational in the EU region. We can also confirm that the issue has been successfully resolved on our end.