Freshcaller incident

Degraded performance on Calls

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on December 16, 2020 affecting Inbound Calls and Outbound Calls, lasting 5h 17m. The incident has been resolved; the full update timeline is below.

Started
Dec 16, 2020, 11:19 AM UTC
Resolved
Dec 16, 2020, 04:36 PM UTC
Duration
5h 17m
Detected by Pingoru
Dec 16, 2020, 11:19 AM UTC

Affected components

Inbound CallsOutbound Calls

Update timeline

  1. investigating Dec 16, 2020, 11:19 AM UTC

    Our service provider is facing issues with Voice calls to Vietnam. We are working with them to get this resolved. We will post an update as soon as possible.

  2. investigating Dec 16, 2020, 02:37 PM UTC

    We are working with our service provider to fix this on priority. Further updates to follow.

  3. resolved Dec 16, 2020, 04:36 PM UTC

    We are no longer observing high packet loss for voice calls to Vietnam. This incident has been resolved.