Freshcaller incident

Degraded performance on Calls

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on December 14, 2020 affecting Inbound Calls and Outbound Calls, lasting 1h 40m. The incident has been resolved; the full update timeline is below.

Started
Dec 14, 2020, 09:10 AM UTC
Resolved
Dec 14, 2020, 10:50 AM UTC
Duration
1h 40m
Detected by Pingoru
Dec 14, 2020, 09:10 AM UTC

Affected components

Inbound CallsOutbound Calls

Update timeline

  1. investigating Dec 14, 2020, 09:10 AM UTC

    Our engineers are looking into this issue and we will post an update as soon as possible.

  2. resolved Dec 14, 2020, 10:50 AM UTC

    Our engineers have found the root cause and fixed it. All the systems are operating normally.