Freshcaller experienced a minor incident on December 8, 2020 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 22h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 08, 2020, 02:50 PM UTC
Our service provider is experiencing dropped voice calls to Belgium-Mobile-Base Network. We are closely working with them to get the issue resolved. We will keep updates posted.
- investigating Dec 08, 2020, 09:54 PM UTC
Our service provider is still working to fix the issue. We are closely working with them to get the issue resolved. We will keep updates posted.
- investigating Dec 09, 2020, 06:40 AM UTC
We are still experiencing dropped voice calls to Belgium-Mobile-Base Network. We are closely working with our service provider to resolve the issue. We will keep updates posted.
- monitoring Dec 09, 2020, 10:12 AM UTC
We have started seeing recovery for calls to Belgium-Mobile-Base Network Phone Numbers. We will continue to monitor to ensure a full recovery. We will keep you posted.
- resolved Dec 09, 2020, 01:07 PM UTC
The issue affecting dropped voice calls to Belgium-Mobile-Base Network has been resolved, and the service is functioning normally at this time. We are closely monitoring it.