Freshcaller experienced a minor incident on December 6, 2020 affecting Inbound Calls and Inbound Calls and 1 more component, lasting 1h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 06, 2020, 08:52 AM UTC
We are observing a subset of call failures to Twilio Costa Rica phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating Dec 06, 2020, 09:23 AM UTC
We have started seeing recovery for inbound calls to Twilio Costa Rica Phone Numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
- resolved Dec 06, 2020, 10:14 AM UTC
The issue affecting inbound calls to Twilio Costa Rica Phone Numbers has been resolved, and the service is functioning normally at this time.