Freshcaller incident

Degraded Performance for Phone Number Management

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on November 25, 2020 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 3h 38m. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2020, 02:48 PM UTC
Resolved
Nov 25, 2020, 06:26 PM UTC
Duration
3h 38m
Detected by Pingoru
Nov 25, 2020, 02:48 PM UTC

Affected components

Inbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound Calls

Update timeline

  1. investigating Nov 25, 2020, 02:48 PM UTC

    Our monitoring systems have detected a potential issue with Phone Numbers. Our service provider is actively investigating the issue. We will update as soon as we have more information.

  2. investigating Nov 25, 2020, 04:03 PM UTC

    We are continuing to investigate elevated 500 errors from Console and API where customers are not able to release, update or buy Phone Numbers. We will provide another update as soon as more information becomes available.

  3. investigating Nov 25, 2020, 04:38 PM UTC

    We are continuing to investigate elevated 500 errors from Console and API where customers are not able to release, update or buy Phone Numbers. We will provide another update in 30 minutes or as soon as more information becomes available.

  4. resolved Nov 25, 2020, 06:26 PM UTC

    Phone numbers issue updating, buying and releasing has been resolved. Phone numbers are operating normally at this time.