Freshcaller incident

Subset of Programmable Voice Pay Verb Service Processing Failures

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on November 20, 2020 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 1h 16m. The incident has been resolved; the full update timeline is below.

Started
Nov 20, 2020, 04:57 PM UTC
Resolved
Nov 20, 2020, 06:13 PM UTC
Duration
1h 16m
Detected by Pingoru
Nov 20, 2020, 04:57 PM UTC

Affected components

Inbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound Calls

Update timeline

  1. investigating Nov 20, 2020, 04:57 PM UTC

    Our service provider investigating a subset of processing failures with the Programmable Voice and Agent Assisted Service for customers with Chase payment providers. We will provide another update in 1 hour or as soon as more information becomes available

  2. investigating Nov 20, 2020, 05:44 PM UTC

    The Programmable Voice Pay and Agent Assisted Pay Service are now operating normally as of 8:59 AM PST. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

  3. resolved Nov 20, 2020, 06:13 PM UTC

    Our service provider no longer experiencing payment processing failures with the Programmable Voice Pay and Agent Assisted Pay Service. This incident has been resolved.