Freshcaller incident

Degraded Performance

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on November 20, 2020 affecting Search, lasting 2h 49m. The incident has been resolved; the full update timeline is below.

Started
Nov 20, 2020, 02:46 AM UTC
Resolved
Nov 20, 2020, 05:35 AM UTC
Duration
2h 49m
Detected by Pingoru
Nov 20, 2020, 02:46 AM UTC

Affected components

Search

Update timeline

  1. investigating Nov 20, 2020, 02:46 AM UTC

    Due to increased errors in the Amazon Kinesis Data Streams Service which is used by our search platforms, the auto-refresh for the ticket list view page has been impacted. Our team is in touch with AWS regarding the issue. Updates to follow.

  2. resolved Nov 20, 2020, 05:35 AM UTC

    The AWS team has rolled out a fix for the issue. Our engineering team is closely monitoring the existing requests queue for the ticket list view page.