Freshcaller incident

Degraded Performance in Programmable Voice

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on November 20, 2020 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 45m. The incident has been resolved; the full update timeline is below.

Started
Nov 20, 2020, 01:02 AM UTC
Resolved
Nov 20, 2020, 01:47 AM UTC
Duration
45m
Detected by Pingoru
Nov 20, 2020, 01:02 AM UTC

Affected components

Inbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound Calls

Update timeline

  1. investigating Nov 20, 2020, 01:02 AM UTC

    We have detected a potential issue with Programmable Voice. Our Service provider is working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

  2. resolved Nov 20, 2020, 01:47 AM UTC

    The issue affecting Programmable Voice has been resolved, and the service is functioning normally.