Freshcaller experienced a minor incident on November 9, 2020 affecting Integrations and Integrations and 1 more component, lasting 4h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 09, 2020, 07:57 PM UTC
Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
- investigating Nov 09, 2020, 09:01 PM UTC
Our service provider experienced 500 errors when reaching parts of our API today between 1:13 am IST - 1:23 am IST. Issues customers may have experienced: - Phone number configuration page shows an error message - TwiMLbin apps return 500s We are no longer experiencing the 500 errors but continue to monitor the situation. We will provide another update in 4 hours or as soon as more information becomes available.
- investigating Nov 10, 2020, 12:11 AM UTC
We are continuing to monitor for any further issues.
- resolved Nov 10, 2020, 12:38 AM UTC
We have confirmed that the issue has been resolved from our service provider end and the service is functioning normally at this time.