Freshcaller incident
Caller ID Verification Returning Voice Error in Twilio Console and API
Freshcaller experienced a minor incident on October 26, 2020 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 2h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 26, 2020, 07:00 PM UTC
We are experiencing intermittent voice errors when verifying Caller ID in our third-party service provider console and in the Outgoing Caller IDs API. We are currently working with our carrier partner to resolve this issue. We will provide an update as soon as we have additional information.
- investigating Oct 26, 2020, 08:11 PM UTC
Our Service provider is continuing to investigate this issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
- investigating Oct 26, 2020, 08:59 PM UTC
The issue causing intermittent voice errors when verifying Caller ID in Twilio Console and in the Outgoing Caller IDs API has been identified by our third-party service provider. We are currently working with our carrier partner to resolve this issue. We will provide an update as soon as we have additional information.
- resolved Oct 26, 2020, 09:49 PM UTC
Our third-party service provider has confirmed that the issue causing intermittent voice errors when verifying Caller ID in Twilio Console and in the Outgoing Caller IDs API has been resolved, and the service is functioning normally at this time.