Freshcaller incident

Inbound Call Failures to Twilio UK Phone Numbers

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on October 23, 2020 affecting Inbound Calls, lasting 4h 55m. The incident has been resolved; the full update timeline is below.

Started
Oct 23, 2020, 11:10 AM UTC
Resolved
Oct 23, 2020, 04:05 PM UTC
Duration
4h 55m
Detected by Pingoru
Oct 23, 2020, 11:10 AM UTC

Affected components

Inbound Calls

Update timeline

  1. investigating Oct 23, 2020, 11:10 AM UTC

    We are experiencing an issue with inbound calls to Twilio UK Phone Numbers. We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Oct 23, 2020, 12:06 PM UTC

    Our Service provider is continuing to investigate this issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

  3. investigating Oct 23, 2020, 02:00 PM UTC

    Our Service provider is still continuing to investigate this issue. We expect to provide another update in 4 hours or when we have further information.

  4. resolved Oct 23, 2020, 04:05 PM UTC

    Team is seeing full recovery, this incident has been resolved