Freshcaller incident

Inbound Call Failures to a Subset of Twilio Taiwan Phone Numbers

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on October 26, 2020 affecting Inbound Calls and Inbound Calls and 1 more component, lasting 2h 8m. The incident has been resolved; the full update timeline is below.

Started
Oct 26, 2020, 09:12 AM UTC
Resolved
Oct 26, 2020, 11:20 AM UTC
Duration
2h 8m
Detected by Pingoru
Oct 26, 2020, 09:12 AM UTC

Affected components

Inbound CallsInbound CallsInbound CallsInbound Calls

Update timeline

  1. investigating Oct 26, 2020, 09:12 AM UTC

    We are observing a subset of call failures to Twilio Taiwan phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Oct 26, 2020, 09:55 AM UTC

    We have started seeing recovery for inbound calls to Twilio Taiwan Phone Numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

  3. resolved Oct 26, 2020, 11:20 AM UTC

    The issue affecting inbound calls to Twilio Taiwan Phone Numbers has been resolved, and the service is functioning normally at this time.