Freshcaller incident
Inbound Call Failures to Twilio Colombia Phone Numbers
Freshcaller experienced a minor incident on November 5, 2020 affecting Inbound Calls and Inbound Calls and 1 more component, lasting 16h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 05, 2020, 05:04 AM UTC
Our monitoring systems have detected a potential issue impacting inbound calls to Twilio Colombia Phone Numbers via Tata. Our engineering team has been alerted and is actively investigating. We will provide another update within the next 30 minutes or as soon as more information
- investigating Nov 05, 2020, 05:21 AM UTC
Our engineering team is actively investigating. We will provide another update within the next 60 minutes or as soon as more information becomes available.
- investigating Nov 05, 2020, 06:30 AM UTC
We are continuing to work with our engineering team to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating Nov 05, 2020, 07:30 AM UTC
We are closely working with our engineering team to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating Nov 05, 2020, 08:33 AM UTC
We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
- investigating Nov 05, 2020, 12:28 PM UTC
We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
- resolved Nov 05, 2020, 09:06 PM UTC
The issue affecting inbound calls to a subset of Twilio Colombia Phone Numbers has been resolved, and the service is functioning normally at this time.