Freshcaller experienced a minor incident on October 9, 2020 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 3h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 09, 2020, 12:02 PM UTC
We are currently experiencing multiple cross-platform issues. We are working to implement a fix for this issue. We will provide an update within 30 minutes or as soon as possible.
- investigating Oct 09, 2020, 12:51 PM UTC
We are seeing recovery on most affected products. We are continuing to monitor the service until service is fully restored. We will provide an update as soon as new information becomes available.
- investigating Oct 09, 2020, 01:45 PM UTC
We are seeing recovery on most affected products, but we are still observing some call failures for Programmable Voice. We are continuing to investigate the issue. We will provide another update in 30 minutes or as soon as more information becomes available.
- investigating Oct 09, 2020, 02:43 PM UTC
We are seeing recovery on most affected products, but we are still observing some call failures for PSTN calls outbound from Twilio and Conferencing. We are continuing to investigate the issue. We will provide another update in 30 minutes or as soon as more information becomes available.
- investigating Oct 09, 2020, 03:10 PM UTC
We are seeing recovery on all affected products except Conference. We are continuing to investigate the issue and we will provide another update in 1 hour or as soon as more information becomes available
- investigating Oct 09, 2020, 03:16 PM UTC
We are now seeing recovery for all affected products. We are continuing to investigate the issue and we will continue to monitor to ensure full service recovery.
- resolved Oct 09, 2020, 03:46 PM UTC
We have not observed any failures in the past 30 minutes for any of the affected products. This incident has been resolved and all systems are operational.