Freshcaller incident

Partial Inbound Call Failures to Brazil Phone Numbers

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on November 4, 2020 affecting Inbound Calls, lasting 1h 57m. The incident has been resolved; the full update timeline is below.

Started
Nov 04, 2020, 07:06 PM UTC
Resolved
Nov 04, 2020, 09:03 PM UTC
Duration
1h 57m
Detected by Pingoru
Nov 04, 2020, 07:06 PM UTC

Affected components

Inbound Calls

Update timeline

  1. investigating Nov 04, 2020, 07:06 PM UTC

    We are observing a subset of call failures to Brazil phone numbers. Our Service provider is working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Nov 04, 2020, 08:28 PM UTC

    We have started seeing recovery for inbound calls to Brazilian Phone Numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

  3. resolved Nov 04, 2020, 09:03 PM UTC

    The issue affecting inbound calls to Brazil Phone Numbers has been resolved, and the service is functioning normally at this time.