Freshcaller incident

Inbound Call Failures to Twilio Singapore Phone Numbers

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on October 8, 2020 affecting Inbound Calls and Inbound Calls and 1 more component, lasting 3h 30m. The incident has been resolved; the full update timeline is below.

Started
Oct 08, 2020, 09:45 PM UTC
Resolved
Oct 09, 2020, 01:15 AM UTC
Duration
3h 30m
Detected by Pingoru
Oct 08, 2020, 09:45 PM UTC

Affected components

Inbound CallsInbound CallsInbound CallsInbound Calls

Update timeline

  1. investigating Oct 08, 2020, 09:45 PM UTC

    We are currently observing call issues where customers are not hearing the ring tone when dialing a subset of Twilio Singapore numbers. We are working with our carrier partner to resolve the issue.

  2. in progress Oct 09, 2020, 12:30 AM UTC

    We have started seeing recovery for inbound calls to Twilio Singapore Phone Numbers. We will continue to monitor to ensure a full recovery.

  3. resolved Oct 09, 2020, 01:15 AM UTC

    The issue affecting inbound calls to Twilio Singapore Phone Numbers has been resolved, and the service is functioning normally at this time.