Freshcaller incident
U.S. Local - California Numbers are Out of Stock
Freshcaller experienced a minor incident on October 6, 2020 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 5h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 06, 2020, 09:57 PM UTC
Our third party service provider is currently out of stock for Local phone numbers in California and attempting to search via our AvailalblePhoneNumbers endpoint would retrieve no results. We will update as soon as we have more information
- investigating Oct 06, 2020, 11:39 PM UTC
our third-party service provider is currently out of stock for Local phone numbers in multiple US regions including California and attempting to search for one via our AvailalblePhoneNumbers endpoint would retrieve no results. We will update as soon as we have more information.
- investigating Oct 07, 2020, 02:30 AM UTC
Our service provider is now seeing results returned for some US regions including CA. The team is still working on restoring additional numbers to the remaining regions and we will continue to monitor the situation. We will update as soon as we have more information.
- resolved Oct 07, 2020, 03:02 AM UTC
The issue has been resolved at our service provider’s end. We are closely monitoring it.