Freshcaller incident

On Call Engineers are Investigating an Issue with Disruption to Voice Calls

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on October 6, 2020 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 2h 44m. The incident has been resolved; the full update timeline is below.

Started
Oct 06, 2020, 04:46 PM UTC
Resolved
Oct 06, 2020, 07:30 PM UTC
Duration
2h 44m
Detected by Pingoru
Oct 06, 2020, 04:46 PM UTC

Affected components

Inbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound Calls

Update timeline

  1. investigating Oct 06, 2020, 04:46 PM UTC

    Our third-party service provider monitoring systems have detected a potential issue with voice call disruptions. We will update as soon as we have more information.

  2. resolved Oct 06, 2020, 05:16 PM UTC

    The issue has been resolved at our service provider’s end. We are closely monitoring it.