Freshcaller incident

Elevated HTTP 500 Errors Affecting Programmable Voice

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on October 1, 2020 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 46m. The incident has been resolved; the full update timeline is below.

Started
Oct 01, 2020, 02:50 PM UTC
Resolved
Oct 01, 2020, 03:36 PM UTC
Duration
46m
Detected by Pingoru
Oct 01, 2020, 02:50 PM UTC

Affected components

Inbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound Calls

Update timeline

  1. investigating Oct 01, 2020, 02:50 PM UTC

    Twilio Programmable Voice was degraded. So customers may have experienced HTTP 500 error responses.

  2. resolved Oct 01, 2020, 03:36 PM UTC

    The issue has been resolved at our service provider’s end. We are closely monitoring it.