Freshcaller incident
A subset of Twilio Inbound Phone Numbers in Singapore are not Receiving Calls
Freshcaller experienced a minor incident on October 1, 2020 affecting Inbound Calls and Inbound Calls and 1 more component, lasting 2h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 01, 2020, 12:30 AM UTC
We are experiencing an issue with inbound calls to Twilio Singapore Phone Numbers. We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating Oct 01, 2020, 12:42 AM UTC
Some customers are unable to reach their Twilio Singapore phone numbers. We are in touch with the carrier partner and will provide updates as they are available.
- investigating Oct 01, 2020, 01:30 AM UTC
Our Service Provider continuing to work with our carrier partner to resolve the issue. We expect to provide another update as soon as more information becomes available.
- resolved Oct 01, 2020, 02:43 AM UTC
The issue affecting inbound calls to Twilio Singapore Phone Numbers has been resolved, and the service is functioning normally.