Freshcaller incident
Inbound Voice Calls to Canada, Missing Audio
Freshcaller experienced a minor incident on September 27, 2020 affecting Inbound Calls and Inbound Calls and 1 more component, lasting 2h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 27, 2020, 10:42 PM UTC
Our service provider has detected a potential issue impacting inbound calls to Canadian Phone Numbers and they are actively investigating. We will provide an update within the next 30 minutes or as soon as more information is available.
- investigating Sep 27, 2020, 11:11 PM UTC
We are experiencing an issue with inbound calls to Twilio Canadian Phone Numbers. We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating Sep 28, 2020, 12:05 AM UTC
We are experiencing an issue with inbound calls to Twilio Canadian Phone Numbers. We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
- resolved Sep 28, 2020, 12:54 AM UTC
The issue affecting missing audio on inbound calls to Canadian Phone Numbers has been resolved, and the service is functioning normally at this time.