Freshcaller incident

Subset of US Local Prefixes for Twilio Phone Numbers Displayed as Out of Stock in Console and via API

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on September 23, 2020 affecting Public API, lasting 2h 20m. The incident has been resolved; the full update timeline is below.

Started
Sep 23, 2020, 08:38 PM UTC
Resolved
Sep 23, 2020, 10:58 PM UTC
Duration
2h 20m
Detected by Pingoru
Sep 23, 2020, 08:38 PM UTC

Affected components

Public API

Update timeline

  1. investigating Sep 23, 2020, 08:38 PM UTC

    Our service provider has detected limited or no availability of Twilio phone numbers available for purchase in the Twilio Console or via API for 64 United States local prefixes. We will keep you updated on the issue.

  2. investigating Sep 23, 2020, 10:27 PM UTC

    Our service provider identified the root cause and implemented a temporary fix to ensure that the 64 United States local prefixes are available for purchase in the Twilio Console and via API. We will keep you updated on the issue.

  3. resolved Sep 23, 2020, 10:58 PM UTC

    Our Service provider fixed subset of US local prefixes for Twilio phone numbers displaying as out of stock in Console and via the API and phone numbers in the Console and via the API are operating normally at this time.