Freshcaller incident

Postflight Transcription is Experiencing Failures

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on October 29, 2020 affecting Public API and Public API and 1 more component, lasting 2h 32m. The incident has been resolved; the full update timeline is below.

Started
Oct 29, 2020, 09:00 PM UTC
Resolved
Oct 29, 2020, 11:32 PM UTC
Duration
2h 32m
Detected by Pingoru
Oct 29, 2020, 09:00 PM UTC

Affected components

Public APIPublic APIPublic APIPublic API

Update timeline

  1. investigating Oct 29, 2020, 09:00 PM UTC

    We are experiencing issues with Postflight Transcription. Customers who are using Postflight Transcription would not be able to use this component at this time. We expect to provide another update in 1 hour

  2. investigating Oct 29, 2020, 10:28 PM UTC

    We have identified the cause for the failures with Postflight Transcription. Our engineers are actively working to resolve this. Customers who are using Postflight Transcription would not be able to use this component at this time. We expect to provide another update in 2 hours or as soon as one is available.

  3. investigating Oct 29, 2020, 10:28 PM UTC

    We are seeing recovery with Postflight Transcription. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

  4. resolved Oct 29, 2020, 11:32 PM UTC

    Postflight Transcription is functioning normally at this time. Marking the incident as resolved