Freshcaller incident
Inbound Call Failures to a Subset of Swiss Phone Numbers
Freshcaller experienced a minor incident on September 16, 2020, lasting 1d 5h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 16, 2020, 12:04 PM UTC
Our service provider has detected a potential issue impacting inbound calls to Swiss numbers. We will keep you updated on the issue.
- investigating Sep 16, 2020, 01:03 PM UTC
Inbound calls to some Swiss numbers are failing. we are in touch with our service provider to resolve the issue. We will provide an update sooner once more information becomes available.
- investigating Sep 16, 2020, 03:04 PM UTC
Our service provider, continuing to work to resolve the issue. We will provide another update sooner once more information becomes available.
- investigating Sep 16, 2020, 04:42 PM UTC
Our engineers are continuing to work with our carrier partner to resolve the issue. We will provide another update in 8 hours or sooner once more information becomes available.
- investigating Sep 17, 2020, 06:47 AM UTC
We are continuing to work with our vendor partner to resolve the issue. We will provide another update in 8 hours or sooner once more information becomes available.
- investigating Sep 17, 2020, 11:55 AM UTC
We are in touch with our serivce provider to get this issue resolved. We will provide another update sooner once more information becomes available.
- investigating Sep 17, 2020, 03:49 PM UTC
Our service provider has made changes to resolve the issue causing some inbound calls to Twilio Swiss numbers to fail. We will continue to monitor to ensure full recovery of the service. We will provide another update sooner once more information becomes available.
- resolved Sep 17, 2020, 05:39 PM UTC
The issue affecting inbound calls to Twilio Swiss Phone Numbers has been resolved, and the service is functioning normally at this time.