Freshcaller incident
Twilio incident U.S. Toll-free Number Stock-out
Freshcaller experienced a minor incident on September 16, 2020, lasting 5h 24m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 16, 2020, 03:07 PM UTC
Our service provider has detected a potential issue. Service provider has been alerted and is actively investigating. We will update as soon as we have more information.
- investigating Sep 16, 2020, 04:37 PM UTC
Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
- investigating Sep 16, 2020, 04:38 PM UTC
We are temporarily out of stock of U.S. Toll-free number inventory. We are working to provide additional inventory. We will provide another update in 30 minutes.
- investigating Sep 16, 2020, 04:38 PM UTC
We are still working to provide additional inventory of U.S Toll-free numbers. We will provide another update in 1 hour or sooner once more information becomes available.
- investigating Sep 16, 2020, 04:39 PM UTC
We are still working to provide additional inventory of U.S Toll-free numbers. We will provide another update in 2 hours or sooner once more information becomes available.
- investigating Sep 16, 2020, 05:22 PM UTC
We are no longer out of stock of U.S. Toll-free numbers and are continuing to add additional stock. We will continue to monitor and provide another update in 2 hours or sooner once more information becomes available.
- investigating Sep 16, 2020, 06:16 PM UTC
We continue to add additional Toll Free numbers to our inventory and work towards complete resolution. We will provide another update in 2 hours or sooner once more information becomes available.
- resolved Sep 16, 2020, 08:31 PM UTC
We have replenished our inventory of US Toll-Free numbers and no longer are experiencing stock-outs. its resolved now.