Freshcaller incident

Subset of Interconnect Call Setup Failures for Natted Endpoints in US1 Region

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on September 10, 2020, lasting 1h 6m. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2020, 04:00 PM UTC
Resolved
Sep 10, 2020, 05:06 PM UTC
Duration
1h 6m
Detected by Pingoru
Sep 10, 2020, 04:00 PM UTC

Update timeline

  1. investigating Sep 10, 2020, 04:00 PM UTC

    We are currently investigating a subset of potential setup failures of Twilio Interconnect calls for Natted Endpoints in the US1 region. We expect to provide another update in 30 minutes.

  2. investigating Sep 10, 2020, 04:38 PM UTC

    We have identified and addressed the cause of the Interconnect SIP call setup failures, and we will continue to monitor to ensure a full recovery.

  3. resolved Sep 10, 2020, 05:06 PM UTC

    The issue has been resolved at our service provider's end. We are closely monitoring it.