Freshcaller incident

Inbound Call Failures to a Subset of Twilio Colombia Phone Numbers

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on August 22, 2020, lasting 1h 22m. The incident has been resolved; the full update timeline is below.

Started
Aug 22, 2020, 02:51 AM UTC
Resolved
Aug 22, 2020, 04:13 AM UTC
Duration
1h 22m
Detected by Pingoru
Aug 22, 2020, 02:51 AM UTC

Update timeline

  1. investigating Aug 22, 2020, 02:51 AM UTC

    Our third party provider has detected call failures to Twilio Colombia (+57) phone numbers. We are currently touching with our carrier partner to resolve the issue. We expect to provide another update in one hour or as soon as more information becomes available.

  2. investigating Aug 22, 2020, 03:54 AM UTC

    We have started seeing recovery for inbound calls to Twilio Colombia (+57) Phone Numbers for the last 20 minutes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or sooner when there is more information to share.

  3. resolved Aug 22, 2020, 04:13 AM UTC

    The issue affecting inbound calls to Twilio Colombia (+57) phone numbers has been resolved, and the service is functioning normally at this time.