Freshcaller experienced a minor incident on August 19, 2020, lasting 2h 27m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 19, 2020, 08:42 PM UTC
We are observing a number of call failures to Mexico's phone numbers beginning with +521XXX. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating Aug 19, 2020, 11:08 PM UTC
We are still monitoring to ensure a full recovery for inbound calls to Twilio Mexico phone numbers beginning with +521XXX. We expect to provide another update in an hour or sooner when there is more information to share.
- resolved Aug 19, 2020, 11:09 PM UTC
Issues pertaining to Mexico's numbers have been solved. We are closely monitoring now.