Freshcaller experienced a minor incident on August 19, 2020, lasting 3h 7m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 19, 2020, 06:11 PM UTC
A subset of customers using the Voice REST API are experiencing API timeouts. We are working closely with our service provider. We will provide an update in 1 hour or when more information becomes available.
- resolved Aug 19, 2020, 09:18 PM UTC
The issue has been resolved at our service provider's end. We are closely monitoring it.