Freshcaller experienced a minor incident on August 19, 2020, lasting 5h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 19, 2020, 12:30 PM UTC
Our service provider has detected a potential issue with Elastic SIP Trunking. We are in touch with our service provider to fix this issue
- investigating Aug 19, 2020, 03:02 PM UTC
We are continuing to investigate and have discovered Programmable Voice product is affected by audio failure issues
- resolved Aug 19, 2020, 05:30 PM UTC
We are no longer experiencing Audio Failures in Regions Outside US1. The incident has been resolved.