Freshcaller incident

Customers are Unable to See Failure Reasons when Submitting Identity Bundles for Evaluation

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on August 17, 2020, lasting 2h 26m. The incident has been resolved; the full update timeline is below.

Started
Aug 17, 2020, 11:20 PM UTC
Resolved
Aug 18, 2020, 01:46 AM UTC
Duration
2h 26m
Detected by Pingoru
Aug 17, 2020, 11:20 PM UTC

Update timeline

  1. investigating Aug 17, 2020, 11:20 PM UTC

    Our Service provider identified an issue with some country/number types regulations, where customers do not see failure reasons when submitting bundles for evaluation with missing requirements. The following country/number types are affected: Australia/Mobile, Spain/All, Belgium/All, Germany/Toll-Free, Ecuador/Toll-Free, Sri Lanka/Toll-Free and Mobile, Guatemala/Mobile, Jordan/Toll-Free, Madagascar/Mobile, Hungary/Toll-Free, Thailand/Local, Indonesia/Toll-Free and Mobile and Local, Isle of Man/Mobile, El Salvador/Local, Ecuador/Local, Panama/Local and Toll-Free. We are working with our carrier partner to resolve the issue. We will update as soon as we have more information.

  2. resolved Aug 18, 2020, 01:46 AM UTC

    The issue has been resolved at our service provider's end. We are closely monitoring it.