Freshcaller incident

Inbound Call Failures to a Subset of Twilio Kenya Phone Numbers

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on August 17, 2020, lasting 9h 49m. The incident has been resolved; the full update timeline is below.

Started
Aug 17, 2020, 09:52 AM UTC
Resolved
Aug 17, 2020, 07:41 PM UTC
Duration
9h 49m
Detected by Pingoru
Aug 17, 2020, 09:52 AM UTC

Update timeline

  1. investigating Aug 17, 2020, 09:52 AM UTC

    We are observing call failures to Twilio Kenya (+254) phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update as soon as more information becomes available.

  2. investigating Aug 17, 2020, 10:45 AM UTC

    We are working with our carrier partner to resolve the issue. We will provide another update as soon as we have additional information.

  3. investigating Aug 17, 2020, 12:50 PM UTC

    Our carrier partner is still working to resolve this issue. We will provide an update as soon as we have additional information.

  4. resolved Aug 17, 2020, 07:41 PM UTC

    The issue affecting inbound calls to Twilio Kenya Phone Numbers has been resolved, and the service is functioning normally at this time.