Freshcaller experienced a minor incident on August 7, 2020, lasting 1h 5m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 07, 2020, 03:54 PM UTC
Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
- investigating Aug 07, 2020, 04:29 PM UTC
We are observing a delay in Voice Insights data processing. Customers who are trying to fetch data via API/Console may get partial or no data. We will provide an update in 1 hour or as soon as we have more information.
- investigating Aug 07, 2020, 04:35 PM UTC
There is no longer a delay in the availability of Voice Insights data via the API and console. The incident has been resolved.
- resolved Aug 07, 2020, 05:44 PM UTC
There is no longer a delay in the availability of Voice Insights data via the API and console. The incident has been resolved.