Freshcaller incident

Inbound Call Failures to a Subset of Twilio Italy Phone Numbers in Rome

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on August 7, 2020, lasting 7h 12m. The incident has been resolved; the full update timeline is below.

Started
Aug 07, 2020, 08:07 AM UTC
Resolved
Aug 07, 2020, 03:19 PM UTC
Duration
7h 12m
Detected by Pingoru
Aug 07, 2020, 08:07 AM UTC

Update timeline

  1. investigating Aug 07, 2020, 08:07 AM UTC

    We are observing a subset of call failures to Twilio Italy phone numbers In Rome. Our service provider is investigating. We will provide an update as soon as more information becomes available.

  2. investigating Aug 07, 2020, 08:21 AM UTC

    We are still in touch with our carrier partner to solve this issue. We will provide more updates as soon as they become available.

  3. investigating Aug 07, 2020, 11:53 AM UTC

    We are still in touch with our carrier partner to solve this issue. We will provide more updates as soon as they become available.

  4. investigating Aug 07, 2020, 12:27 PM UTC

    We have started seeing recovery for inbound calls to the subset of Twilio Italy Phone Numbers in Rome. We will continue to monitor to ensure a full recovery. We will provide an update when there is more information to share.

  5. investigating Aug 07, 2020, 12:27 PM UTC

    We are continuing to monitor for any further issues. We will provide an update when there is more information to share.

  6. resolved Aug 07, 2020, 03:19 PM UTC

    We are no longer observing call failures to a subset of Twilio Italy phone numbers In Rome. This incident has been resolved.