Freshcaller experienced a minor incident on November 8, 2020 affecting Inbound Calls and Inbound Calls and 1 more component, lasting 2h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Inbound CallsInbound CallsInbound CallsInbound Calls
Update timeline
- investigating Nov 08, 2020, 05:50 AM UTC
We are observing a subset of call failures to Twilio Brazil Phone Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
- resolved Nov 08, 2020, 08:32 AM UTC
The issue affecting call failures to Twilio Brazil Phone Numbers has been resolved, and the service is functioning normally at this time.