Freshcaller incident

Partial Inbound Voice Calls Outage in Italy (Rome and Napoli)

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on August 6, 2020, lasting 1h 42m. The incident has been resolved; the full update timeline is below.

Started
Aug 06, 2020, 06:54 AM UTC
Resolved
Aug 06, 2020, 08:36 AM UTC
Duration
1h 42m
Detected by Pingoru
Aug 06, 2020, 06:54 AM UTC

Update timeline

  1. investigating Aug 06, 2020, 06:54 AM UTC

    Inbound calls to a subset of Twilio phone numbers in Italy (Rome and Napoli) cannot be reached. Our provider is investigating. No ETA of resolution available yet at this time.

  2. investigating Aug 06, 2020, 07:57 AM UTC

    We have started seeing recovery for inbound calls (Rome and Napoli) Phone Numbers. We will continue to monitor to ensure a full recovery and will post an update as soon as possible.

  3. resolved Aug 06, 2020, 08:36 AM UTC

    The issue affecting inbound calls to (Rome and Napoli) Phone Numbers has been resolved, and the service is functioning normally at this time.