Freshcaller incident
Voice Calls Disconnecting to Telstra Australia Phone Numbers
Freshcaller experienced a minor incident on August 4, 2020, lasting 12h 22m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 04, 2020, 03:56 AM UTC
Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
- investigating Aug 04, 2020, 04:04 AM UTC
We are observing calls disconnecting abruptly to Telstra Australia phone numbers. We are currently working with our carrier partner to resolve the issue. We will provide an update as soon as more information becomes available.
- investigating Aug 04, 2020, 05:48 AM UTC
We are continuing to work with our carrier partner to resolve the issue. We will provide further updates as more information becomes available.
- investigating Aug 04, 2020, 08:24 AM UTC
We are continuing to work with our carrier partner to resolve the issue. We will provide further updates as more information becomes available.
- investigating Aug 04, 2020, 10:11 AM UTC
We are continuing to work with our carrier partner to resolve the issue. We will provide further updates as more information becomes available.
- investigating Aug 04, 2020, 12:18 PM UTC
We are continuing to work with our carrier partner to resolve the issue. We will provide further updates as more information becomes available.
- investigating Aug 04, 2020, 04:17 PM UTC
We are observing recovery in voice traffic to Telstra Australia phone numbers. We will continue to monitor this situation and will provide an update once more information becomes available.
- resolved Aug 04, 2020, 04:18 PM UTC
Calls to Telstra Australia phone numbers are no longer disconnecting and voice traffic Telstra Australia phone numbers are operating normally at this time. This issue has been resolved.