Freshcaller incident

Inbound Call Failures to a Subset of Twilio Ireland Phone Numbers

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on August 4, 2020, lasting 2h 36m. The incident has been resolved; the full update timeline is below.

Started
Aug 04, 2020, 09:56 PM UTC
Resolved
Aug 05, 2020, 12:32 AM UTC
Duration
2h 36m
Detected by Pingoru
Aug 04, 2020, 09:56 PM UTC

Update timeline

  1. investigating Aug 04, 2020, 09:56 PM UTC

    We are observing a subset of call failures to Twilio Ireland's phone numbers. We are currently working with our carrier partner to resolve the issue. We will provide another update as soon as more information becomes available.

  2. investigating Aug 04, 2020, 10:51 PM UTC

    We continue to work with our carrier partner to resolve the issue. We will provide another update as soon as more information becomes available.

  3. resolved Aug 05, 2020, 12:32 AM UTC

    We are no longer observing inbound call failures to Twilio Ireland's phone numbers. This issue has been resolved.