Freshcaller incident

Twilio Incident - Scoped Phone Number Filtering Endpoints Not Returning Filtered Results

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on August 5, 2020, lasting 5h 22m. The incident has been resolved; the full update timeline is below.

Started
Aug 05, 2020, 09:16 PM UTC
Resolved
Aug 06, 2020, 02:38 AM UTC
Duration
5h 22m
Detected by Pingoru
Aug 05, 2020, 09:16 PM UTC

Update timeline

  1. investigating Aug 05, 2020, 09:16 PM UTC

    Our Service provider has identified three impacted endpoints /IncomingPhoneNumbers/TollFree, /IncomingPhoneNumbers/Local, and /IncomingPhoneNumbers/Mobile. API calls to these endpoints will not return the appropriate filtering, instead will return all phone numbers. The default /IncomingPhoneNumbers endpoint works as expected. We will update as soon as we have more information.

  2. investigating Aug 05, 2020, 09:28 PM UTC

    Our service provider has identified three impacted endpoints; /IncomingPhoneNumbers/TollFree, /IncomingPhoneNumbers/Local, and /IncomingPhoneNumbers/Mobile. API calls to these endpoints will not return the appropriate filtering, instead returning all phone numbers. The default /IncomingPhoneNumbers endpoint works as expected. We will update as soon as we have more information.

  3. investigating Aug 05, 2020, 09:54 PM UTC

    Our service provider has identified three impacted endpoints; /IncomingPhoneNumbers/TollFree, /IncomingPhoneNumbers/Local, and /IncomingPhoneNumbers/Mobile. API calls to these endpoints will not return the appropriate filtering, instead returning all phone numbers. The default /IncomingPhoneNumbers endpoint works as expected. We will update as soon as we have more information.

  4. investigating Aug 05, 2020, 10:52 PM UTC

    Our service provider has identified the problem issue causing the three endpoints to return incorrect filtering results.We will update as soon as we have more information.

  5. investigating Aug 06, 2020, 12:51 AM UTC

    Our service provider has deployed a fix to restore functionality to the three impacted endpoints. We will update as soon as we have more information

  6. investigating Aug 06, 2020, 01:21 AM UTC

    Our service provider has deployed a fix to restore functionality to the three impacted endpoints.We will update as soon as we have more information

  7. resolved Aug 06, 2020, 02:38 AM UTC

    The issue has been resolved at our service provider’s end. We are closely monitoring it.