Freshcaller incident

Inbound Calls to Spanish Phone Numbers are Failing to Connect

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on July 30, 2020, lasting 2h 14m. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2020, 06:36 AM UTC
Resolved
Jul 30, 2020, 08:50 AM UTC
Duration
2h 14m
Detected by Pingoru
Jul 30, 2020, 06:36 AM UTC

Update timeline

  1. investigating Jul 30, 2020, 06:36 AM UTC

    Our third party provider has detected a potential issue in inbound voice calls to a subset of phone numbers in Spain. We are working with them to get it resolved.

  2. resolved Jul 30, 2020, 08:50 AM UTC

    The issue affecting inbound calls to Spanish Phone Numbers has been resolved by our third party, and the service is functioning normally.