Freshcaller experienced a minor incident on July 29, 2020, lasting 6h 17m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 29, 2020, 08:13 AM UTC
We are experiencing an issue with E911 address activation, customers are currently unable to associate new E911 addresses with their Twilio phone numbers. Currently configured numbers and existing addresses are not affected.
- investigating Jul 29, 2020, 08:47 AM UTC
The issue has been identified and engineering team is working on a resolution. We will provide a further update once we receive.
- investigating Jul 29, 2020, 09:47 AM UTC
E911 address activation is now operating normally. We will continue to monitor the situation before we mark the incident as fully resolved.
- investigating Jul 29, 2020, 10:25 AM UTC
We are continuing to monitor for any further issues.
- investigating Jul 29, 2020, 12:45 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 29, 2020, 02:30 PM UTC
We are no longer observing E911 address activation failures. This incident has been resolved.