Freshcaller incident

Issues with Programmable Voice services in US East Coast region

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on July 28, 2020, lasting 2h 18m. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2020, 08:57 AM UTC
Resolved
Jul 28, 2020, 11:15 AM UTC
Duration
2h 18m
Detected by Pingoru
Jul 28, 2020, 08:57 AM UTC

Update timeline

  1. investigating Jul 28, 2020, 08:57 AM UTC

    We are no longer experiencing an issue with Programmable Voice Services in the US East Coast region. The incident has been resolved now.

  2. investigating Jul 28, 2020, 09:23 AM UTC

    Our Service Provider experiencing issues with Programmable Voice services in the US East Coast region. Customers may experience dropped calls and/or calls with missing audio. They will provide an update within 30 minutes.

  3. investigating Jul 28, 2020, 09:57 AM UTC

    Our Service Provider continuing to investigate this issue and will provide a further update with the next hour.

  4. investigating Jul 28, 2020, 10:49 AM UTC

    Our Service Provider Programmable Voice services are now operating normally. We will continue to monitor the situation and will provide another update when the incident is fully resolved.

  5. resolved Jul 28, 2020, 11:29 AM UTC

    We are no longer experiencing an issue with Programmable Voice Services in the US East Coast region. The incident has been resolved