Freshcaller incident

Outbound Caller ID Issue to Singapore Numbers

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on July 27, 2020, lasting 42m. The incident has been resolved; the full update timeline is below.

Started
Jul 27, 2020, 08:29 AM UTC
Resolved
Jul 27, 2020, 09:11 AM UTC
Duration
42m
Detected by Pingoru
Jul 27, 2020, 08:29 AM UTC

Update timeline

  1. investigating Jul 27, 2020, 08:29 AM UTC

    We are observing a subset of call failures to Singapore phone numbers. We are currently working with our carrier partner to resolve this issue. We will provide an update as soon as more information becomes available.

  2. resolved Jul 27, 2020, 09:11 AM UTC

    The issue has been resolved. The Singapore Twilio numbers are passing correct Caller IDs to Singapore destinations.