Freshcaller experienced a minor incident on July 27, 2020, lasting 2h 42m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 27, 2020, 06:51 PM UTC
Our service provider has detected a potential DNS related issue that might cause a problem reaching our API endpoints. We are currently working with our carrier partner to resolve this issue. We will provide an update as soon as more information becomes available.
- investigating Jul 27, 2020, 08:26 PM UTC
We are continuing to investigate a potential DNS related issue that may cause issues reaching our API endpoints. At this time we have not identified any impact to our customers. We will update as soon as we have more information.
- resolved Jul 27, 2020, 09:33 PM UTC
We have determined there is no customer impact for the DNS related issue that could have caused issues reaching our API endpoints. All systems are operational.