Freshcaller incident

Inbound Call Failures to a Subset of Taiwan phone numbers.

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on September 3, 2020, lasting 2h 6m. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2020, 12:40 PM UTC
Resolved
Sep 03, 2020, 02:46 PM UTC
Duration
2h 6m
Detected by Pingoru
Sep 03, 2020, 12:40 PM UTC

Update timeline

  1. investigating Sep 03, 2020, 12:40 PM UTC

    Our third party provider has detected call failures to Taiwan phone numbers. We are currently touching with our carrier partner to resolve the issue. We expect to provide another update in two hour or as soon as more information becomes available.

  2. resolved Sep 03, 2020, 02:46 PM UTC

    The issue affecting inbound calls to Taiwan phone numbers has been resolved, and the service is functioning normally at this time.