Freshcaller incident
Twilio Incident - Inbound Call Failures to a Subset of Twilio Brazil Phone Numbers - 9 July 2020
Freshcaller experienced a minor incident on July 9, 2020, lasting 8d. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 09, 2020, 02:17 PM UTC
We are observing call failures to a subset of Twilio Brazil phone numbers. It affects less than 1% of inbound calls. We are currently working with our carrier partner to resolve the issue. We will provide an update as soon as more information becomes available.
- investigating Jul 09, 2020, 02:33 PM UTC
We are observing call failures to a subset of Twilio Brazil phone numbers. It affects less than 1% of inbound calls. We are continuing to work with our carrier partner to resolve the issue. We will provide an update as soon as more information becomes available.
- investigating Jul 10, 2020, 08:32 AM UTC
Our Service Provider is continuing to work with their carrier partners to implement a fix for this issue.
- investigating Jul 10, 2020, 07:00 PM UTC
We are observing failures with a subset of Twilio Brazil phone numbers affecting less than 1% of inbound calls. We are continuing to work with our carrier partner to resolve the issue. We will provide an update as soon as more information becomes available.
- investigating Jul 11, 2020, 01:20 AM UTC
We are continuing to work with our vendor partner to resolve the issue. We will provide an update as soon as more information becomes available
- investigating Jul 11, 2020, 03:00 PM UTC
Our Service Provider is still working on a fix for inbound call failures with a subset of Twilio Brazil phone numbers. We are continuing to work with their carrier partners to implement a fix. We will provide an update as soon as more information becomes available.
- investigating Jul 11, 2020, 07:20 PM UTC
We are observing failures with a subset of Twilio Brazil phone numbers affecting less than 1% of inbound calls. We are continuing to work with our carrier partner to resolve the issue. We will provide an update as soon as more information becomes available.
- investigating Jul 12, 2020, 07:09 PM UTC
We are continuing to work with our carrier partner to implement a fix for this issue.
- investigating Jul 13, 2020, 03:27 PM UTC
Our Service Provider is still working on a fix for inbound call failures with a subset of Twilio Brazil phone numbers. We are continuing to work with their carrier partners to implement a fix. We will provide an update as soon as more information becomes available.
- investigating Jul 14, 2020, 06:55 PM UTC
We are continuing to work with our carrier partner to implement a fix for this issue.
- investigating Jul 15, 2020, 06:35 PM UTC
Our carrier partner has identified the cause of the Inbound call failures that affects less than 1% of inbound calls to Twilio Brazil Phone Numbers. We are continuing to work with our carrier partner to resolve this issue and we will provide additional updates as soon as possible.
- investigating Jul 17, 2020, 12:59 AM UTC
Our carrier partner has identified the cause of the Inbound call failures that affects less than 1% of inbound calls to Twilio Brazil Phone Numbers. We are continuing to work with our carrier partner to resolve this issue and we will provide additional updates as soon as possible.
- investigating Jul 17, 2020, 11:44 AM UTC
Our Service provider observing recovery in voice traffic inbound to Twilio Brazil Phone Numbers. We will continue to monitor this situation and will provide an update as soon as more information becomes available.
- resolved Jul 17, 2020, 03:15 PM UTC
Our Service provider no longer observing failures with a subset of Twilio Brazil phone numbers. This incident has been resolved.